National News

October 29, 2013

Lexus, Toyota top auto reliability survey

DETROIT — Japan’s lock on Consumer Reports’ vehicle reliability rankings is starting to ease.

Three Japanese brands — Lexus, Toyota and Acura — took the top spots in this year’s survey, and seven of the top 10 brands are Japanese.

But three non-Japanese brands — Audi, Volvo and GMC — cracked the top 10. And the magazine announced Monday it’s not recommending that consumers buy 2014 models of the Honda Accord V6 and Nissan Altima sedans, two of Japan’s top sellers, because of poor reliability scores. Two other Japanese mainstays, the Toyota Camry and Toyota RAV4, won’t be recommended because they flunked a frontal crash test from the Insurance Institute for Highway Safety.

That’s a blow that could impact sales. Consumer Reports’ recommendations are frequently cited among the top reasons people buy particular cars and trucks.

Yonkers, N.Y.-based Consumer Reports predicts the reliability of 2014 model year cars and trucks based on a survey of subscribers who own vehicles from current or prior model years. This year, the survey questioned the owners of 1.1 million vehicles.

Problems with infotainment systems, from frozen touch screens to poorly performing voice-operated navigation systems, were frequent complaints. Jake Fisher, Consumer Reports’ automotive testing director, said electronic problems may even be underreported, since some drivers find the systems so confusing they don’t use them. German cars tended to have the best infotainment systems.

The 2014 Subaru Forester got the top score for predicted reliability, but the magazine noted that the 2014 Forester had only been on sale for a few weeks in the spring when owners were surveyed, so there wasn’t much time for errors to crop up. The Subaru Legacy was the top-performing midsize car.

Electric cars and hybrids generally performed well, but the Ford C-Max Energi plug-in hybrid got the worst reliability scores. Ford and its luxury Lincoln brand were near the bottom of the rankings because of customer complaints about their glitch-prone touchscreen dashboard systems and lower-than-expected fuel economy numbers.

The key to reliability is a conservative approach to vehicle redesigns. The brands that do best, like Toyota and Honda, often use time-tested engines, transmissions and other parts from prior models in their newer cars, Fisher said. Automakers with new engines or other untested features in their new cars — like Ford or Cadillac — tend to do worse.

“When you redesign cars from the ground up, you’re going to expect those issues,” Fisher told The Associated Press.

Brands with many older models, like GMC and Volvo, also tend to do better.

 

1
Text Only
National News
  • 10

    Your daily look at late-breaking news, upcoming events and the stories that will be talked about Monday:
     

    July 27, 2014

  • In other news

    June 29, 2014

  • 10 things to know for Monday

    Your daily look at late-breaking news, upcoming events and the stories that will be talked about Monday:

    June 29, 2014

  • 10 things to know for Monday

    Your daily look at late-breaking news, upcoming events and the stories that will be talked about Wednesday:

    June 22, 2014

  • 10 Things to Know for Thursday

    Your daily look at late-breaking news, upcoming events and the stories that will be talked about Thursday.

    May 28, 2014

  • TV show seeks teen rebels for reality show

    A television producer is seeking teenagers as young as 13 who like to make their own rules and “party like a rock star” to participate in a reality television series about their lives.

    May 28, 2014

  • Sterling responds to NBA, June 3 hearing still on

    Donald Sterling and the NBA are headed toward a hearing that will determine if he remains owner of the Los Angeles Clippers.

    May 28, 2014

  • Lawmakers, mourners weigh in on California rampage

    Thousands mourned the deaths of their classmates at a California university, lawmakers proposed ways to prevent the next round of deaths, and the rampant presence of guns were at the forefront of both discussions as a rampage that left seven dead reverberated across the state.

    May 28, 2014

  • Nebraska woman wolfs down 2 4 1/2-pound steaks

    A Nebraska woman celebrated breaking a Texas steakhouse’s speed record for eating a 4 1/2-pound slab of beef by polishing off another one.

    May 28, 2014

  • 10 Things to Know for Wednesday

    Your daily look at late-breaking news, upcoming events and the stories that will be talked about Wednesday.

    May 28, 2014